Middle Client & Contractor Onboarding Specialist ID23826

We are looking for a Middle Client & Contractor Onboarding Specialist in Sao Paulo, Brazil

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)

What You Will Do

• Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success;
• Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
• Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track;
• Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs. Document onboarding steps and maintain records to track progress and success;
• Plan Presentation: Develop and present onboarding plans tailored to each client’s needs and ensure alignment with project goals;
• Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.
  
  

Must haves

• Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors;
• Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience;
• Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role;
• Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
• Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans;
• Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects;
• Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software;
• Upper-intermediate English level.
  
  

The benefits of joining us

• Professional growth
  
  

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

• Competitive compensation
  
  

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

• A selection of exciting projects
  
  

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

• Flextime
  
  

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.