HR Customer support coordinator
Job Description: We are looking for a dedicated and enthusiastic HR Customer support coordinator to join our HR Operations team. In this role, you will also be responsible to coordinate the customer support to be the first point of contact for employees seeking assistance with HR-related inquiries. You will provide timely and accurate information, resolve issues, and ensure a positive experience for our employees, The ideal candidate must demonstrate strong customer relations skills, listening skills and attention to detail when dealing with customers.
Key Responsibilities
- Respond to employee inquiries via phone, email, and chat in a professional and courteous manner.
- Provide first contact information on HR policies, procedures, and programs.
- Assist employees with HR-related issues, including benefits, payroll, and leave of absence.
- Document and track inquiries and resolutions in the HR system.
- Escalate complex issues to senior HR staff or other departments as needed.
- Maintain confidentiality and handle sensitive information with discretion.
- Participate in training sessions to stay updated on HR policies and systems.
- Contribute to the continuous improvement of HR processes and services.
Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree in Human Resources, Business Administration, or a related field is a plus.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a friendly and helpful demeanor.
- Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
- Basic understanding of HR principles and practices.
- Proficiency in using computer systems and software, including MS Office and HRIS.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. Ready to move your career forward? Find out more at careers.fortive.com. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
This position is also eligible for bonus as part of the total compensation package.
