Associate Customer Care Representative

• Deliver outstanding customer service via phone and email, consistently displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help.
• Independently process customer requests accurately and promptly, and escalate as appropriate.
• Ensure data accuracy and integrity by following established guidelines.
• Collaborate inter-departmentally to promote effective lines of communication that facilitate prompt responses and resolutions to customer requests.
• Maintain and build positive employee and customer relationships.
• Provide frequent feedback and suggestions to support an environment of continuous process improvement.
• Assume additional responsibilities, projects, and tasks as directed by management.
• Will be required to be on call weekends on a rotating basis.
• Will be required to cover other shift hours when required.

Experience & Qualifications:

• 1-2 years of related customer support or customer engagement experience
• Excellent customer service skills, (experience in a customer service position is preferred)
• Provide professional customer service even in the face of difficult client crisis
• Advanced written and verbal communication skills
• Great organizational, listening, and interpersonal skills – reassuring and self-assured in the face of difficult situations – demonstrated active listening and customer care
• Good research, planning, and problem-solving skills
• Basic computer and operating system knowledge

Preferred Qualifications:

• Multilingual skills
• Previous experience using a salesforce or CRM application an advantage