Customer Service Officer (Senegal)

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner. 

Responsibilities

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude. 

• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information. 

• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction. 

• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system. 

• Convince inbound prospects to buy our health insurance products or use any of our services. 

Requirements

• Bachelor’s degree or equivalent. 

• Basic proficiency in the use of Microsoft Office tools. 
• You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if it’s a bank) or ideally within the Healthcare industry (HMO) 
• You possess excellent interpersonal as well as written and verbal communication skills. 
• You possess strong analytical skills and are comfortable dealing with numerical data 
• You pay strong attention to detail and deliver work that is of a high standard 
• You are highly goal driven and work well in fast-paced environments 
• Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc.) 
• Bilingual in French and English (which is our global company language)

Benefits

• Join a market leader within the Insurance space
• Unlimited leave days
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance