Offer summary
Qualifications:
1 year experience in customer service/sales, Fluent in Ukrainian, Intermediate English, Ability to work night shift, PC skills (Word, Excel), Strong listening and communication skills.
Key responsabilities:
- Manage communication with VIP-clients via various channels
- Analyze complaints, suggesting improvements for customer experience
- Create activation plans based on customer activities
- Work on deposit/withdrawal issues and performance indicators
- Conduct daily analysis of client activity