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Italian Speaking Remote Command Center Analyst

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Hungary

Offer summary

Qualifications:

Completed high school degree or BA, Advanced/native Italian and upper-intermediate English, 2-3 years experience in IT customer support, Experienced in customer service roles, Willingness to learn.

Key responsabilities:

Provide technical and functional support
Application and IT infrastructure support
Asset lifecycle management
Documentation in ITSM tool
Support team members with queries

Cognizant Large https://www.cognizant.com/

10001 Employees

See more Cognizant offers

Job description

Job details

Job location: Budapest, Hungary, 9th District, Mill Park office building
Role type: permanent
Full time employment, 40 hours/week
Working model: hybrid with home office option
Project will start with on-site trainings
Working hours: 7am-7pm

Basic Purpose of Role

The Remote Command Center Analyst will provide elevated support for customers in Italian and English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications.

Tasks And Responsibilities

Application and IT infra support
Mobility support
Asset lifecycle management
Provide elevated level of remote technical support and resolution
Provide detailed documentation about the reported issues in the ITSM tool
Provide support to Team members with L1 related queries
Incident Management and Request Fulfillment
Provide inputs and observations regarding internal process- , workflow- and knowledge management, as well as continuous service improvement initiatives
Maintain a high level of quality customer service
Any additional project-specific task assigned by direct supervisor or above

Requirements

Completed high school degree or BA degree
Advanced or native in Italian language and have upper-intermediate English language skills
Experienced in any customer service role
2-3 years of experience in It customer support roles
You have willing-to-learn attitude & customer-focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem-solving skills
Open for working in shifts

What We Offer