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Multilingual Remote Command Center Analyst

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Hungary

Offer summary

Qualifications:

High school diploma, Fluency in Dutch, German, French, or Italian and English.

Key responsabilities:

Provide technical and functional IT support
Document issues in the ITSM tool
Support mobility and asset lifecycle management
Participate in incident management and process improvements
Assist team with Level 1 queries

Cognizant Large https://www.cognizant.com/

10001 Employees

See more Cognizant offers

Job description

Multilingual Remote Command Center Analyst

Basic Purpose of Role

The Remote Command Center Engineer will provide elevated support for customers in Dutch or German or French or Italian as well as in English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications.

Minimum expectation from you

High school diploma
One of the above-mentioned language skill on close to native level beside English language skill.
Experience in IT problem solving.

Tasks And Responsibilities

Application and IT infra support
Mobility support
Asset lifecycle management
Provide elevated level of remote technical support and resolution
Provide detailed documentation about the reported issues in the ITSM tool
Provide support to Team members with L1 related queries
Incident Management and Request Fulfillment
Provide inputs and observations regarding internal process- , workflow- and knowledge management, as well as continuous service improvement initiatives
Maintain a high level of quality customer service
Any additional project-specific task assigned by direct supervisor or above

We offer

Chance to be part of a rapidly expanding organization
Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)
Multilingual environment, native colleagues
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
Flexible working hours with home office possibility
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games, etc.)
High value awards and recognitions, annual bonus for top performers, and annual salary review