Remote Manager of Operations in Hospitality

Job Overview

Are you driven by a passion for hospitality and have an innate ability to create exceptional guest experiences? We invite you to consider the role of Operations Manager, where you will oversee a stunning boutique property set amidst the majestic mountains and pines of Northern Arizona. This is a unique opportunity to step into a pivotal leadership position that promises growth and a rewarding career path in the hospitality industry.

Key Responsibilities

Duties

As the Operations Manager, you will play an essential role in ensuring the property operates seamlessly. Your primary duties will include:

• Delivering concierge services that address guest needs and foster an atmosphere of appreciation.
• Supervising and managing the cleaning staff to uphold impeccable accommodation standards.
• Conducting thorough quality control assessments to surpass guest expectations.
• Remaining available in the evenings to address guest inquiries or concerns promptly.
• Coordinating maintenance efforts and supervising contractors to ensure year-round property upkeep.
• Supporting the cleaning team and facilitating special guest requests as required.
  
  

Required Skills

To excel in this role, candidates must demonstrate:

• Outstanding time management and organizational abilities.
• Strong interpersonal skills with a focus on enhancing guest satisfaction.
• Proven expertise in team development, recruitment, and leadership.
• Effective multitasking capabilities and prioritization skills.
• Reliable mode of transportation.
  
  

Qualifications

• A minimum of 5 years’ experience in hospitality or retail, including at least 3 years in a management role.
• A documented history of providing high-quality service.
• A genuine enthusiasm for the hospitality field.
• Willingness to relocate to Pine or Strawberry, Arizona.
  
  

Career Growth Opportunities

This position not only allows you to manage a top-rated luxury destination but also offers avenues for personal and professional development. You will have the chance to refine your leadership skills while contributing to the operational excellence of the property.

Company Culture and Values

We Are Proud Of Our Collaborative Environment, Where Team Dynamics Are Enhanced Through Team Building And Conflict Resolution. Our Core Values Emphasize

• Excellence in service by consistently raising the standard.
• Ownership of tasks to ensure successful project completion.
• Commitment to teamwork, fostering individual growth while upholding mutual responsibility.
• Continuous improvement, always exploring ways to enhance guest experiences and streamline processes.
• Resilience in navigating challenges with a positive attitude.
  
  

Compensation And Benefits

• Competitive salary range: \(50,000 - \)60,000 annually.
• Paid Time Off (PTO): 10 days to recharge.
• Comprehensive healthcare benefits, reflecting our commitment to your well-being.
• Paid holidays, ensuring you can enjoy important moments.
• Ideal opportunity for couples, with one partner skilled in management and the other handy.
• Collaborate with a remote team, including local experts and a tech-driven guest experience team.
  
  

We are excited to welcome a dedicated professional who embodies our values and is eager to contribute to our mission of delivering unforgettable guest experiences in a serene mountain retreat.

Employment Type: Full-Time