Offer summary
Qualifications:
8+ years in customer success management, 3+ years in service or hospitality industry preferred, Strong leadership experience in fast-paced environments, Exceptional problem-solving and analytical skills, Outstanding presentation and communication abilities.
Key responsabilities:
- Champion client interests in internal discussions
- Design and implement a comprehensive client strategy
- Oversee client support and success team
- Utilize data to assess performance and KPIs
- Promote ongoing training and professional growth