Remote Hard Money Mortgage Processor | WFH

Job Title: Remote Mortgage Lead Call Specialist Representative (Full-Time)

Job Overview

We are actively seeking motivated individuals for the role of Mortgage Lead Call Specialist Representative. This position is ideal for those who thrive in dynamic, fast-paced environments and possess exceptional communication skills. As a key member of our team, you will engage with clients and potential customers, leveraging advanced technology and marketing strategies to provide outstanding service and support.

Company Overview

Our organization stands at the forefront of the mortgage sector, recognized for our strategic alliances and unwavering commitment to excellence. We deliver a streamlined digital experience via our proprietary Roadmap to Home Ownership, which is augmented by state-of-the-art AI technology. Our dedicated team of licensed Mortgage Loan Originators is focused on assisting clients throughout their homeownership journey.

Key Responsibilities

• Handle a significant volume of inbound and outbound client calls nationwide
• Deliver precise and valuable information regarding our mortgage products and services
• Cultivate strong client relationships by actively listening and addressing their concerns
• Guide clients through their mortgage inquiries, showcasing appropriate solutions
• Collaborate with sales and loan officer teams for seamless communication
• Maintain comprehensive client records and follow up on leads utilizing our advanced CRM system
• Proactively contribute to client satisfaction and business growth through exceptional service
• Adhere to company-specific protocols and schedules
• Engage with clients to recommend optimal mortgage products, lock loans at point of sale, and prepare preliminary paperless loan packages
• Ensure compliance with our 14-day closing requirements and stipulations
• Effectively manage various loan types, including Conventional, VA, FHA, and USDA loans
  
  

Required Skills

• Possession of a current, valid NMLS license or appointment in good standing
• Strong communication skills and effective phone etiquette
• Excellent problem-solving skills and meticulous attention to detail
• Ability to thrive in a high-call volume, fast-paced environment
• Capacity to establish rapport with clients, ensuring a positive experience
• Basic knowledge of mortgage terminology and products is advantageous
  
  

Qualifications

• A minimum of two years of sales experience, including at least two years as a Mortgage Loan Originator or in a related role
• For newly licensed candidates, a minimum of five years of sales experience is required
• Flexibility to work approximately 40-45 hours per week
• Experience in a call center or customer service environment, preferably in mortgage or finance
  
  

Career Growth Opportunities

We are committed to fostering your professional development within the mortgage industry. Our organization offers comprehensive training programs, performance-based bonuses, and clear pathways for advancement, enabling you to elevate your career.

Company Culture And Values

We pride ourselves on a collaborative and innovative workplace that values proactive engagement and exceptional customer service. Our commitment to excellence is reflected in our strategic partnerships and dedication to providing outstanding support throughout the mortgage process.

Compensation And Benefits

• Competitive compensation package with base and commission pay options
• Performance-based bonuses
• Opportunities for advancement
• Comprehensive training and development programs
  
  

Join our team today and become part of a distinguished company that sets the industry standard. This is your chance to elevate your career in a rewarding setting.

Employment Type: Full-Time