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Remote Mortgage Call Specialist Lead Representative | WFH

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Gabon, Georgia (USA), United States

Offer summary

Qualifications:

Valid NMLS license in good standing, Minimum two years of sales experience, Experience as a Mortgage Loan Originator or related, Availability to work 40-45 hours weekly, Strong communication and phone etiquette skills.

Key responsabilities:

Handle inbound and outbound client calls
Provide actionable mortgage product information
Build relationships through active listening
Assist with clients' mortgage inquiries
Collaborate with sales and loan officer teams

Get It Recruit- Real Estate Human Resources, Staffing & Recruiting XLarge https://www.get.it/

2 - 10 Employees

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Job description

Position: Mortgage Lead Call Specialist Representative (Remote, Full-Time)

Overview

We are on the lookout for dynamic individuals who are passionate about success and possess a flair for connecting with clients over the phone. If you excel in communication and have a drive for excellence, we invite you to consider joining our esteemed team.

About Us

As a premier player in the mortgage sector, our company holds a reputation that rivals top financial institutions. We pride ourselves on our strategic alliances with leading real estate firms and our cutting-edge AI-driven digital platform that provides tailored financial insights. Our highly qualified Mortgage Loan Originators are dedicated to supporting clients every step of the way in their journey to homeownership.

Why Choose Us?

A leading wholesale mortgage lender with highly competitive rates.
Innovative proprietary AI mortgage solutions.
Streamlined approval process, ensuring same-day responses.
Exceptional turnaround time with a 14-day closing from submission to clear-to-close.
Access to an extensive network of over 30 lenders.
Competitive compensation structure designed to reward performance.
Comprehensive marketing and dedicated virtual assistant support.
Discounts on licensing renewals and access to continuing education.
Ongoing personal and group training opportunities.
Featured in top industry publications, ranking in the top 1% of loan originators nationwide.

Career Growth Opportunities

We are committed to fostering your professional development through:

Comprehensive training and development programs.
Clear pathways for advancement within the company.
Continuous training sessions to sharpen your skills.

Key Responsibilities

Handle a significant volume of inbound and outbound calls from clients across the nation.
Deliver precise and actionable information regarding mortgage products and services.
Cultivate strong relationships by actively listening to clients and addressing their needs.
Assist clients in navigating their mortgage inquiries, providing tailored solutions.
Collaborate with sales and loan officer teams to ensure seamless communication.
Maintain comprehensive client records and follow up on leads using our advanced CRM system.
Engage proactively with clients to determine the most suitable mortgage products and facilitate the submission of preliminary paperless loan packages.
Ensure compliance with the 14-day closing requirements and stipulations.
Effectively manage various types of loans, including Conventional, VA, FHA, and USDA.

Required Skills

A current, valid NMLS license or appointment in good standing.
A minimum of two years of sales experience, alongside at least two years as a Mortgage Loan Originator or related experience.
For newly licensed candidates, a minimum of five years of sales experience is required, with a commitment to a month-long training period.
Availability to work approximately 40-45 hours per week.
Exceptional communication and phone etiquette skills.
Strong problem-solving capabilities and meticulous attention to detail.
Ability to thrive in a fast-paced, high-call volume environment.
Prior experience in a call center or customer service role, ideally within mortgage or finance sectors.
Capability to establish rapport with clients and deliver an outstanding customer experience.
A foundational understanding of mortgage terms and products is advantageous.

Selection Process