Offer summary
Qualifications:
High school diploma or equivalent, 1-2 years in customer support, Fluency in English (verbal and written), Familiarity with CRM systems, Technical proficiency and adaptability.Key responsabilities:
- Respond to customer inquiries via email, chat, and phone
- Identify and resolve customer issues with SaaS products
- Maintain knowledge of software features and updates
- Gather feedback to improve user experience
- Document customer interactions accurately