Offer summary
Qualifications:
BA/BS degree in Business Administration or similar preferred., Minimum 3 years of Customer Support Manager experience., Experience in ecommerce fulfillment industry preferred., Excellent verbal and written communication skills in English., Strong project and time management skills..
Key responsabilities:
- Act as primary contact for customer inquiries and escalations.
- Streamline fulfillment processes with IT and operations teams.
- Analyze customer feedback to drive service improvements.
- Ensure timely resolution of complex customer issues.
- Provide reports on customer support activities to management.