Commercial Contracts Manager

About the role;

As a Commercial Contracts Manager you will play a critical role in overseeing the negotiation, drafting, and management of a wide range of contracts, including vendor agreements, client contracts and service-level agreements. You will lead on the renewals process and must have a strong background and understanding in complex business set ups, including multiple revenue streams and varying contract frameworks associated with that.

This is a standalone role so you must be very hands-on, taking full accountability for all tasks contract related, whilst also suggesting and implementing business improvement plans where necessary. Travel to our Head Office in Newcastle upon Tyne will be required as part of this role, therefore you must live within a reasonable travelling distance..

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all seven Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘2024 UK’s Best Workplaces in Tech’ list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

• Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on-board and acted upon
• Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £120,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• Lead contract negotiation processes with vendors, clients, and partners to ensure fair and equitable favourable terms and conditions for the company
• Draft, review, and revise contracts to accurately reflect the terms agreed upon during negotiations
• Collaborate with legal and business teams to ensure contracts are compliant with company policies and legal requirements
• Maintain a comprehensive contract repository, ensuring all contracts are organised, up-to-date, and easily accessible for internal stakeholders
• Monitor contract expiration dates and renewal deadlines to proactively manage contract lifecycle and renewals process
• Work closely with cross-functional teams to track contract performance, resolve disputes, and ensure compliance with contractual obligations
• Identify potential risks and legal issues within contracts and work to develop strategies for risk mitigation
• Provide guidance to internal teams on contractual matters, helping them understand and manage associated risks
• Effectively communicate contract terms and conditions to relevant stakeholders, including project managers, sales teams, and executives
• Continuously improve contract management processes to enhance efficiency, accuracy, and collaboration across departments

Knowledge, Skills & Experience;

• Strong experience as a Commercial Contracts Manager, preferably within the IT services industry
• Experience in implementing business improvement plans in line with contractual frameworks
• Experience managing commercial contracts within complex, multi-revenue stream organisations
• Understanding of contract law and legal terminology
• Proficiency in contract management software and Microsoft Office Suite
• Knowledge of IT industry practices and technology-related contractual matters
• Degree qualified in Business Administration, Law, or other related field

Benefits;

• 25 days annual leave + public holidays, rising with length of service
• Employee Benefits Trust
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and Cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Perkbox discounts
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Employee recognition scheme
• Eyecare vouchers
• Discounted gym membership
• Long service rewards

If this sounds like the role for you, please apply today to be considered.