Senior Manager, Account Management

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Program Management: Senior Account Manager (Hybrid)

Full time, Australia

In this role, you will manage all aspects of the assigned client portfolio of national (local country), regional, or global account(s), including client retention, contract negotiation, business consolidation, up-sell and cross-sell our products and services, financials (budgets, billing, payment, and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance, escalation of operational issues, and supplier sourcing.

As a Senior Account Manager, you will

• Provide key stakeholder management between BCD and the client, including identifying and presenting strategies for local/regional cost-saving and traveler satisfaction
• Develop business plans, implement key deliverables, and measure results
• Help develop Service Level Agreements for Service, Financials, MIS/CDS, Program Performance, Technology, and Communication Indicators
• Assist with budgets and financials (including billing, payment, and profitability)
• Help with the implementation of new business, working closely with national implementation teams to meet customer expectation
• Work on team management, staffing, and career development (May manage the performance of direct reports and downline employees)
  
  

About You

• Previous travel industry experience in account management or management role
• Experience implementing and managing local, regional, or global clients
• Thorough knowledge of business travel management, travel industry technology, and contract management
• Excellent oral and written communication skills in English, including public speaking and presentations
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to cross-sell company services and products and sell preferred vendors
  
  

About Us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
  
  

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.