Account Manager, Mid-Market

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

The Mid-Market Account Manager will help support Mid-Market early childhood education organizations (three or more locations or $500K+ in processing dollars) from post-acquisition through successful onboarding/installation and long-term usage. This person is highly customer focused and will be the point of contact for all needs of the customer post initial adoption, including the successful outcome of new customer software installation, and ensuring awareness of additional Procare offerings. This person will provide excellent customer service and builds a positive relationship with Mid-Market customers.

What You Will Do…

• Drive client retention by fostering strong relationships, proactively addressing customer needs, and delivering tailored solutions, ensuring a seamless experience that enhances satisfaction and long-term loyalty. Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
• Establish and manage an advisory relationship with Mid-Market customers to address concerns and sell additional products and services to meet operational needs
• Review product and service performance with clients to ensure adoption and satisfaction 
• Coordinate client training to educate users and optimize the utilization and effectiveness of Procare's products and services
•  Achieve established performance and sales expectations
• Own overall relationship with assigned Mid-Market clients and their subsidiaries including New sales, increasing adoption, ensuring client retention and satisfaction 
• Establish a trusted/strategic advisor relationship with each client and key personnel to drive the continued value of our products and services 
• Develop, prepare, and nurture the customer for advocacy and reference-ability 
• Work with clients to establish critical goals, define KPI and aid the client in achieving those goals through Procare products and services 
• Facilitate client satisfaction surveys and reviews 
• Liaising with internal departments and key client personnel to ensure needs are fulfilled effectively – the primary point of contact for Support, Billing, Product, and Development 
• Participate in regularly scheduled client meetings to build and maintain relationships with existing accounts 
• Prepare and conduct roadmap conversations regularly 
• Consistent and comprehensive documentation, including updates to CRM and accounting systems with all activity/opportunity/correspondence for maximum visibility and transparency across the organization 
• Lead special projects for clients as needed

Our Ideal Candidate Will Have…

• Salesforce, CRM experience
• Accounting background a plus
• Excellent verbal and written communication skills
• Excellent organizational and documentation skills with attention to detail
• Strong relationship management skills
• Strong analytical and innovative problem-solving skills
• Strong time management skills with a proven history of working in a fast-paced environment
• Proficiency with Microsoft Office Suite or related software
• Minimum 1-3 years' in an account management role that includes maintaining the customer relationship
• Self-motivated, enthusiastic, and positive personality required 

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• Paid Parental Leave
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$65,000-$75,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.