Non Voice Vietnamese Bilingual Customer Support

Job Overview

Strikingly is on the lookout for a dedicated Bilingual Korean Customer Support Representative, also known as a Korean Happiness Officer. We are a forward-thinking, mobile-optimized website builder committed to empowering individuals to showcase their uniqueness. In this role, you will play a crucial part in enhancing customer satisfaction and creating memorable experiences.

Key Responsibilities

• Embody our brand’s personality in every customer interaction by adopting the Strikingly voice and tone.
• Create exceptional customer experiences across all channels including email, chat, and social media.
• Translate our product offerings and customer communications such as newsletters and lifecycle emails.
• Gain in-depth knowledge of our product and internal systems to efficiently assist customers.
• Foster a positive and uplifting atmosphere in every interaction with customers and team members.
  
  

Required Skills

• Proficient communication skills in both Korean and English.
• A strong desire to assist individuals with varying learning curves.
• A passion for acquiring new knowledge, problem-solving, and analytical thinking.
• Previous experience in a customer service role within a dynamic environment.
• Capability to work full-time (40 hours per week) with reliable technology, including a desktop with at least 8GB RAM, running Windows 10/MacOS 10.12.6 or higher, and a stable internet connection of at least 20Mbps.
  
  

Qualifications

• Professional proficiency in Korean and English communication.
• Experience in customer service in a fast-paced setting.
• Strong analytical and problem-solving skills are essential.
  
  

Career Growth Opportunities

At Strikingly, we are committed to the professional development of our team members. We provide ample opportunities for career advancement and personal growth, ensuring our Happiness Officers can thrive in their roles as the company evolves.

Company Culture And Values

Strikingly prides itself on fostering a fun, collaborative, and international work environment. Our team is dedicated to delivering exceptional service while maintaining a positive atmosphere in all interactions.

Compensation And Benefits

• The convenience of remote work.
• Opportunities for training and professional growth.
• Paid leave after one year of tenure.
  
  

Employment Type: Full-Time