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Customer Support in Vietnamese

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Proficiency in Vietnamese and English, Previous experience in customer support is advantageous, Strong written and verbal communication skills, Effective problem-solving capabilities, Ability to manage multiple tasks.

Key responsabilities:

Deliver outstanding email and chat support
Address customer inquiries and resolve issues
Collaborate with colleagues for better customer experience
Stay informed about Strikingly's products
Enhance overall customer satisfaction

Strikingly Internet Startup https://www.strikingly.com/

51 - 200 Employees

See more Strikingly offers

Job description

Job Overview

We are seeking a dedicated and Bilingual Vietnamese Customer Support Specialist to join our dynamic team at Strikingly. In this role, you will play a crucial part in enhancing customer satisfaction by providing exceptional email and chat support in Vietnamese. Strikingly is a cutting-edge, mobile-optimized website builder committed to empowering individuals to express their uniqueness.

Key Responsibilities

Deliver outstanding email and chat support to our Vietnamese-speaking customers
Address customer inquiries and swiftly resolve issues
Collaborate with colleagues to improve the overall customer experience
Stay informed about Strikingly's products and features to provide accurate assistance

Required Skills

Proficiency in Vietnamese and English
Strong written and verbal communication skills
Effective problem-solving capabilities
Customer-centric mindset
Ability to work autonomously and as part of a team

Qualifications

Previous experience in customer support or related positions is advantageous
Excellent interpersonal skills
Capacity to manage multiple tasks and prioritize effectively

Career Growth Opportunities

At Strikingly, we are committed to fostering the professional development of our employees. You will have opportunities to enhance your skills in customer support and communication, while exploring potential avenues for career advancement within our organization.

Company Culture And Values

Strikingly promotes a collaborative and inclusive culture that values creativity and individuality. We believe in supporting our employees to thrive both personally and professionally, ensuring a fulfilling work environment.

Networking And Professional Opportunities

Joining Strikingly offers a unique opportunity to engage with a forward-thinking company that values skill development and collaboration. You will have the chance to network with professionals across the industry, expanding your professional circle and enhancing your career.

Compensation And Benefits