Match score not available

Senior Customer Success Manager

extra holidays - extra parental leave - fully flexible

Remote:

Hybrid

Contract:

Full time

Salary:

90 - 141K yearly

Experience:

Senior (5-10 years)

Work from:

Waltham (US)

Offer summary

Qualifications:

5+ years of professional experience, 1 year in SaaS or professional services, Experience in digital advertising space, Knowledge in leveraging DSPs, Strong client-facing and project management skills.

Key responsabilities:

Become a ZIM expert for clients
Maintain book of high-value client engagements
Provide recommendations based on industry knowledge
Drive procedural standardization and innovation
Contribute to goal setting for the Delivery team

ZoomInfo Technologies LLC Large https://zoominfo.com/

1001 - 5000 Employees

See more ZoomInfo Technologies LLC offers

Job description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

As a ZoomInfo Marketing (ZIM) Senior Customer Success Manager, you will be an integral part of the ZoomInfo Marketing Customer Success organization. The ideal candidate for this position should have experience in the digital advertising space, be detail-oriented, self-motivated, proactive, results-oriented, and be able to seamlessly work cross-functionally in support of driving client success.This person must be a self-starter and used to a fast-paced, fun, energetic environment, and comfortable with dealing with ambiguity. This person must also have a passion to solve unique world-changing technology problems.

What You'll Do:

Become a ZoomInfo Marketing (ZIM) expert, and leverage that knowledge to the benefit of our Enterprise and Strategic clients
Maintain your own book of high-complexity, high-value client engagements
Provide recommendations and best practices to our ZIM clients based on industry and product-focused knowledge
Solve complex client problems leveraging ZoomInfo technology
Create and maintain deliverables such as recommended strategy presentations, project plans, and recommended media spend to add scale and consistency across the organization
Contribute to goal setting for the Delivery team aligned with the MBOs and company priorities established by the Executive Leadership Team
Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
Other related duties as assigned

What You Bring:

You have knowledge of the digital advertising space and have worked in an ad ops/ad strategy/campaign management role before
You have 5+ years of professional experience with at least 1 year in a SaaS, delivery, or professional services environment
You have a passion for customer service
You are knowledgeable in leveraging DSPs and the value prop for clients
You have a high level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
You have a proven ability to manage cross-functional projects
You have client-facing experience, preferably in the strategic and or enterprise space
You possess strong communication skills - oral, written, and visual
You have strong attention to detail and organizational skills

#LI-EB-1

#LI-Hybrid

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$89,600—$140,800 USD

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.