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Sr. Manager, Maintenance Svc Delivery - West Region

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree with 8+ years experience, 6+ years managing first line managers, 5+ years managing multiple clients and P&L, Experience in service assurance and contract management, Strong interpersonal skills and technology communication.

Key responsabilities:

Manage multiple Service Delivery Managers and technicians
Establish relationships with client accounts
Work with TGCS teams regarding account obligations
Participate in resource planning for new services
Travel as required for the role

Toshiba Global Commerce Solutions Information Technology & Services Large https://commerce.toshiba.com/

1001 - 5000 Employees

See more Toshiba Global Commerce Solutions offers

Job description

This Sr. Manager, Maintenance Service Delivery role owns the maintenance service business and will be responsible to manage multiple Service Delivery Managers who oversee 25 - 30 Service Technicians in different geographical areas of the country. The Sr. Manager, Maintenance Service Delivery will establish and grow trusted advisor relationships with all client accounts, leveraging the world-class Toshiba Team to drive our combined Hardware, Software, and Services business forward. The Sr. Manager will also work closely with all other TGCS teams (Client team, Maintenance team, Sales team) engaged on the account. As new Products and Services are introduced into the account, the Sr. Manager will participate in resource planning and allocation to meet the obligations resulting from the new Product and/or Service.

AREAS OF EXPERTISE & SPECIAL SKILLS

Bachelor’s degree with 8+ years progressive experience and demonstrated success/knowledge, or equivalent commensurate experience.
6+ years managing and developing first line managers and employees
Strong leadership and crisis management skills
Five or more years of experience managing multiple clients, personnel, and profit and loss (P&L).
Experience with service assurance, service delivery, finance/billing and contract management
Ability to understand high-level technology concepts and communicate to non-IT managers and senior managers
Strong inter-personal and relationship building skills
Enjoyable personality and aptitude for fun, team-oriented and competitive environments
Skilled in driving new business opportunities
Ability to deliver service delivery results to meet SLA objectives while maintaining a profit
Skilled in people management, organizational capabilities, and building successful teams

Job requires significant amount of travel, incumbent must be able to travel.

EEO:

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.