Offer summary
Qualifications:
High school diploma or equivalent; bachelor's preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving skills., Proficiency in customer support software..
Key responsabilities:
- Provide timely assistance via phone, email, and chat.
- Address inquiries and feedback with empathy.
- Troubleshoot technical issues for customers.
- Process orders, returns, and refunds accurately.
- Collaborate with teams to escalate complex issues.