Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Provide timely assistance via phone, email, and live chat.
- Address inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers through products.
- Process orders, returns, and refunds accurately.
- Maintain records of customer interactions and collaborate on complex issues.