As a Business Analyst, you will act as a liaison between the business/end users and IT systems development teams for business needs requiring IT-based solutions including identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives. Business Analysts at RSI make recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology. Business Analysts research business requirements and document the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) translating business requirements into application requirements. In addition, project Business Analysts participate in testing/validating the developed solutions for client use. Business Analysts working on a Production Support team, support the ticket intake process for application issues reported by end users and triage the issue to determine possible root causes and make recommendations for solutions to resolve the issue.
Internally, this role is titled Business Analyst, Senior Associate.
Job Responsibilities/Duties:
- Participating in and/or leading requirements definition and requirements gathering sessions.
- Performing research and analysis to support best practice requirements and business process decisions.
- Documenting business requirements in features and user stories and maintaining the documentation when changes are implemented.
- Triaging issues reported by end users and performing root cause analysis to recommend potential solutions.
- Documenting & executing test scripts based on user stories or features.
- Providing business process and requirements direction to development teams.
- Writing requirements to support testing, training, and documentation teams.
- Maintaining materials to support user guide and training course development.
- Developing materials to support partners, sales, marketing, customers, and product information sessions.
- Other duties as assigned.
- 5+ years in a business analyst capacity.
- Strong analytical problem-solving skills.
- Ability to quickly grasp and understand both business and technical concepts.
- Excellent verbal and written communication skills.
- BS in Business, MIS, Computer Science or related work experience.
- Proficiency documenting "as is" and "to be" business processes.
- Ability to execute test scripts and document steps appropriately.
- Ability to work with a diverse group of people including management, subject matter experts, developers, and testers.
- Produces high quality materials and deliverables independently.
Desired/Preferred Qualifications:
3+ years of experience with Property Tax Assessor, Tax Collections, and/or Integrated Tax Administration business domain with product knowledge and business process experience.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
EEO Statement: RSI is committed to providing equal opportunity in employment to all employees and applicants for employment. Discrimination of employees or applicants on the basis of race, religion, color, sex, age, national origin, veteran status, disability, sexual orientation and gender identity, marital status, genetic information, or any other protected category, is strictly prohibited.
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
RSI determines pay range based upon numerous compensation factors, including experience, skill set, and geographic location. A current and reasonable estimated range for this position is $70,000 - $100,000. However, it’s possible for an individual to be hired at a salary outside of this range.
About Us
Revenue Solutions, Inc. (RSI) empowers entities through solutions that improve citizen services, increase operational efficiency, collect additional revenue and maximize compliance. Through both COTS and SaaS delivery models, our solutions provide highly efficient and customizable systems that meet the essential needs of government. For nearly three decades, RS has delivered transformative solutions across hundreds of client projects throughout the U.S. and Canada.
Mission
RSI creates people-first technology solutions that empower governments to improve the experience, engagement, and trust for communities and their citizens.
