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Administrative Assistant

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

Exceptional verbal and written communication skills, Proficiency in multitasking software applications, Strong customer service orientation, Self-motivated with time management skills, Experience in scheduling and appointment setting preferred.

Key responsabilities:

Answer incoming calls and address inquiries
Manage home warranty jobs from text and email
Utilize software to track and update job information
Assist with administrative tasks and invoice preparation
Coordinate with field technicians to ensure customer satisfaction

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Full-time (40 hours a week)

Mon - Fri 8 AM- 5 PM (CST) includes 1h unpaid break.

As a Customer Service Representative / Administrative Assistant, you’ll be the linchpin in a fast-paced plumbing company, juggling multiple responsibilities with ease. You’ll manage incoming calls, schedule appointments, and coordinate with field technicians to ensure top-notch service delivery. This role offers a unique blend of customer interaction and behind-the-scenes operational support, allowing you to develop a comprehensive skill set in business operations. You’ll work with cutting-edge software to manage jobs, optimize schedules, and keep customers informed. This position is perfect for someone who thrives in a dynamic environment and wants to make a tangible impact on a growing business.

Responsibilities

Answer incoming calls professionally, addressing customer inquiries and scheduling service appointments
Process and manage home warranty jobs received via text and email
Utilize multiple software systems, including Dispatch and SMS assist, to track and update job information
Provide excellent customer service by responding to inquiries about job status and scheduling
Assist with administrative tasks such as invoice preparation and field staff support
Optimize technician routes using specialized software to maximize efficiency
Manage workload effectively during periods of varying call volume
Coordinate with field technicians to ensure smooth job execution and customer satisfaction

Requirements

Exceptional verbal and written communication skills
Proficiency in multitasking and using various software applications simultaneously
Strong customer service orientation with a professional demeanor
Self-motivated with excellent time management skills
Quick learner, adaptable to new technologies and processes
Meticulous attention to detail and strong organizational abilities
Experience in scheduling and appointment setting preferred
Basic understanding of administrative processes and customer relationship management
Ability to work independently and as part of a team
Positive attitude and willingness to contribute to company growth