Danish Speaking Customer Support Representatives for Luxury Jewelry - Athens

Patrique Mercier Recruitment is thrilled to announce a unique opportunity for Danish Speaking Customer Support Representatives for a prestigious luxury jewelry brand in Athens! If you have a passion for delivering exceptional service and are interested in the luxury retail sector, this role is ideal for you.

In this position, you will be the primary contact for Danish-speaking clients, providing them with personalized assistance and expertise regarding our luxury jewelry offerings. This is an exciting chance to grow professionally within a renowned brand while exploring the historic and vibrant city of Athens.

We seek dedicated individuals ready to make a noteworthy impact on our customers' experiences. If you have the skills and passion to join our dynamic team, we would love to hear from you!

Responsibilities

• Act as the main point of contact for Danish-speaking customers, addressing inquiries via phone, email, and chat.
• Provide detailed information about luxury jewelry products and assist customers in their purchasing decisions.
• Ensure a high level of customer satisfaction through professional, attentive, and personalized service.
• Document customer interactions accurately and maintain records in the specified systems.
• Collaborate with team members to ensure a seamless customer experience.
• Stay informed about product innovations, promotions, and company policies to assist customers effectively.
• Follow established guidelines to ensure quality and compliance in service delivery.

Requirements

• Fluency in Danish and English, both written and spoken
• Previous experience in customer support or luxury retail is a plus
• Strong communication and interpersonal skills
• Ability to provide tailored solutions with a customer-centric approach
• Attention to detail and ability to work in a fast-paced environment
• Familiarity with customer service software is preferable
• Reliable internet connection and an appropriate home office setup
• A positive attitude with a passion for luxury products
• Flexibility to work various shifts, including weekends if necessary

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )