German Speaking Customer Success Associate - Greece

Patrique Mercier Recruitment is excited to present a fantastic opportunity for a German Speaking Customer Success Associate in Greece! If you have a passion for exceptional customer service and love building relationships, this role is an excellent match for you.

In this position, you will support our German-speaking clients by providing them with the resources and guidance they need to maximize their experience with our products. Your role will involve answering inquiries, resolving issues, and ensuring a seamless onboarding process.

This is a unique chance to utilize your language skills in a stunning location while making a meaningful impact on customer satisfaction!

Responsibilities

• Engage with German-speaking clients to understand their needs and provide effective support
• Assist in the onboarding process for new clients, ensuring a smooth transition
• Address customer inquiries in a timely and professional manner
• Collaborate with the Customer Success team to enhance the overall client experience
• Document client interactions and maintain accurate records of communications
• Proactively identify opportunities for improving service delivery and client satisfaction
• Stay informed about product updates and industry trends to provide informed advice to clients

Requirements

• Fluency in German and English, both written and spoken
• Previous experience in customer service or a support role preferred
• Exceptional communication skills with a knack for relationship-building
• Strong problem-solving abilities with a customer-centric mindset
• Detail-oriented with strong organizational skills
• Basic technical knowledge or an eagerness to learn new tools
• A positive, friendly attitude and enthusiasm for helping others
• Willingness to work in Greece and embrace a collaborative work environment

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras