Offer summary

Qualifications:

Fluency in German and English., Experience in technical support., Strong analytical and problem-solving skills., Proficient in software applications., Able to work in a fast-paced environment..

Key responsabilities:

Provide technical support via phone, email, and chat.

Troubleshoot and resolve software issues.

Document customer interactions in the support system.

Work with development teams for customer feedback.

Educate customers on software functionalities.

Job description

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Technical Support Agent specializing in Software Services, located in the beautiful surroundings of Greece. Our agency is dedicated to connecting multilingual professionals with top-tier positions that enhance their skill set and career trajectory. In this role, you will be providing top-notch technical support to German-speaking customers, helping them resolve software-related issues swiftly and effectively. Enjoy the rich culture and warm climate of Greece while making a meaningful impact on your clients’ software experiences. Join us at Patrique Mercier Recruitment and take your career to the next level!

Responsibilities

Deliver exceptional technical support to German-speaking users via phone, email, and live chat.
Identify, troubleshoot, and resolve software issues efficiently.
Document customer interactions and maintain detailed records in the support system.
Provide clear explanations and solutions to help customers understand technical concepts.
Work collaboratively with development teams to address customer feedback and improve software performance.
Educate customers on software functionalities and best practices.
Ensure a high level of professionalism and customer satisfaction throughout all interactions.

Requirements

Fluency in German and English, both written and verbal.
Experience in technical support, ideally within software services.
Strong analytical skills and a problem-solving mindset.
Able to work effectively in a fast-paced environment.
Proficient in understanding software applications and troubleshooting techniques.
Excellent communication and interpersonal abilities.
Willingness to work flexible hours, including weekends as required.

Benefits