Italian Speaking Client Support Specialist - Remote in Greece

Patrique Mercier Recruitment is thrilled to offer an opportunity for an Italian Speaking Client Support Specialist, working remotely from Greece! If you are passionate about providing excellent support and have a flair for communication, this role is ideal for you.

As a Client Support Specialist, you will assist Italian-speaking clients by addressing their inquiries, guiding them through our services, and ensuring they receive the best possible experience. Your ability to empathize and resolve issues will be paramount in fostering strong client relationships.

This remote position allows you the flexibility to work from home while being part of a vibrant team committed to client satisfaction. If you are ready to take on this exciting opportunity, we’d love to hear from you!

Responsibilities

• Provide exceptional support to Italian-speaking clients through various channels, including phone, email, and chat.
• Assess and resolve client inquiries efficiently while ensuring a high level of satisfaction.
• Document interactions and solutions in our support system to maintain detailed records.
• Collaborate with internal teams to ensure seamless service delivery and client communication.
• Stay updated on products and services to provide informed assistance.
• Engage with clients proactively to understand their needs and suggest appropriate solutions.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in client support or customer service, preferably in a remote setting.
• Strong interpersonal and communication skills.
• Ability to empathize with clients and handle inquiries with professionalism and care.
• Detail-oriented with excellent organizational skills.
• Proficient with customer support software and technologies.
• A proactive problem-solver with a commitment to client satisfaction.
• Ability to work independently and as part of a remote team.
• Willingness to adapt to a dynamic work environment.
• Currently residing in Greece or willingness to work during Greek time zones.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )