Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred., Proven experience in customer service., Proficient in customer support software and CRM..
Key responsabilities:
- Serve as first point of contact for customers via multiple channels.
- Address inquiries with empathy, ensuring positive resolutions.
- Troubleshoot technical issues and guide product use.
- Process orders, returns, and maintain accurate interaction records.
- Collaborate on complex issues and identify process improvements.