Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent communication skills, both verbal and written., Strong problem-solving skills needed., Proficiency in using customer support software..
Key responsabilities:
- Provide timely assistance via phone, email, and live chat.
- Address inquiries and feedback with empathy and efficiency.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Collaborate with teams for complex issue resolution.