Overview:
Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Vendor Management Risk Analyst III. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big
Responsibilities:
• Oversee department activities during management absence
• Perform risk assessment/due diligence for new/existing service providers
• Conduct new vendor onboarding
• Submit new and active vendor contracts and SOWs to Legal Intake
• Create required monthly executive presentation decks
• Host monthly calls between internal stakeholders and service providers
• Prepare and schedule on-site periodic reviews with high-risk service providers
• Collaborate with internal lines of business to review, create, and implement measurable SLAs for scorecards
• Complete and implement monthly scorecards for each assigned vendor
• Review and approve service provider scorecards for publication
• Coordinate and assist with special projects and assignments
• Implement and maintain the Supplier Management Action Plan
• Implement and maintain supplier score carding
• Review third-party service provider processes, procedures, and work product for completion and accuracy
• Maintain a centralized service provider database in SharePoint
• Collaborate with internal Legal partners to finalize vendor contracts
• Troubleshoot vendor problems and present to management as required
• Work with internal stakeholders to identify improvement areas and prepare solutions
• Review and monitor the vendor spending report quarterly to identify the population of LoanCare vendor relationships
• Perform business unit compliance testing to ensure client/investor/state requirements, internal policies/procedures, and other guidelines are adhered to
• Participate in business unit meetings between operational departments to share findings and ensure consistent standards are communicated appropriately
• Monitor and review vendor contractual agreements annually
• Maintain professional and productive service provider relationships
• Escalate critical issues to management as required
• Assist with training and mentoring Service Provider Oversight Risk Analysts I and II.
• Provide backup and support to Service Provider Oversight Analyst, as needed
• All other duties as assigned
Qualifications:
• Bachelor’s Degree or equivalent required
• 8+ years of experience in vendor management (preferably within mortgage servicing or mortgage banking)
• Previous audit, compliance, or quality control experience preferred
• Advanced knowledge of the Microsoft Office products, including Word, Excel, and PowerPoint
• Advanced knowledge of SharePoint required
• Excellent verbal and written communication skills
• Excellent analytical and problem-solving skills
• Excellent time management and organizational skills
• Ability to recognize problems outside mandated company, client, and state regulations, guidelines, and requirements
• Ability to multitask in a fast-paced environment
• Ability to work independently and as part of a team
• Self-starter with initiative, drive, and attention to detail
About remote employment
LoanCare provides virtual training and support so employees working from home can be successful. You will never be alone on your journey as you will connect through Teams video chat, so that you remain engaged and form relationships with your leadership team and coworkers. We offer online/remote training, which is both dynamic and interactive, so you get the most out of the training opportunities. Our Training department also offers a large number of free on-demand online training courses that you can take to help you grow and expand your skills and knowledge.
As an added benefit for remote employees, we offer exciting engagement opportunities, such as fitness classes, contests, and fun seminars/learning activities that you can participate in from the comfort of your own home.
We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps. Remote employees will be required to sign a Telecommuting Agreement in addition to the job description.
Who We Are
LoanCare is a top national provider in mortgage loan subservicing. The Company has been servicing loans for over 30 years and are known for superior customer support and digital innovation. Over $300 billion in asset value is managed by the team. LoanCare is part of Fidelity National Financial (NYSE: FNF), a leading provider of title insurance and transaction services to the real estate and mortgage industries.
ESSENTIAL FUNCTIONS
Basic job duties an employee must be able to perform with, or without, reasonable accommodation.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
PHYSICAL DEMANDS
- Sitting up to 90% of time
- Walking and standing up to 10% of time
- Occasional lifting, stooping, kneeling, crouching, and reaching.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
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