Onboarding Analyst ll
The primary focus of the IT Systems Engineer ll (Onboarding) is to bring new clients into our VC3
services accurately, thoroughly, and efficiently. Often the clients initial experience with a technical
role at VC3, the IT Systems Engineer ll (Onboarding) must be able to extract information from the
client in order to uncover items about the new network while communicating in general terms. With
that, the IT Systems Engineer ll (Onboarding) must pull up their sleeves and be ready to discover
and document this new-to-us environment.
There might be opportunities for the IT Systems Engineer ll (Onboarding)to work on Proactive
Technical Alignments to ensure our constantly refined best practices are always being applied to
our client networks by both visiting the client site and reviewing the client environment remotely.
Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency
isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard
and valued. Guided by our core values Passionately Curious, Own It, Go Beyond, and Serve as
One were here to create something extraordinary together.
Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for
today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise,
our team goes beyond conventional boundaries, delivering tailored managed services and
cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities
for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a
dynamic learning environment, emphasizing hands-on experiences and formal development
programs that celebrate continuous learning to propel your career forward.
Key Responsibilities
- Understand and follow The VC3 Way. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
- Responsible for thorough onsite and remote discovery and documentation of new standard and advanced client networks
- Assist with onsite and remote discovery and documentation of enterprise level client networks
- Assist with training and mentoring teammates
- Verify tools and internal processes have been deployed and configured to standards
- Develop and maintain technical knowledge of the client environment and ensure this information is thoroughly and accurately communicated to internal technical and non-technical teams
- Help drive efficiencies and update the new client onboarding process
- Responsible for offboarding VC3 tools and services from departing clients
- Analyze standard, advanced, and enterprise level client technical environments for alignment with documented Best Practices and Standards
- Visit client sites to conduct ongoing reviews of their technical environment
- Collaborate closely with internal teams to review network reports and ensure clients technology direction is aligned with standards and overall business objectives
- Provide outstanding delivery of our technical services by leveraging both analytical and Big Picture thinking to ensure continuous improvement in both internal processes and client networks
Additional Responsibilities:
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Receive mentoring and feedback from peers and others
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
- Review Tickets with Manager
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Create and update documentation when changes or occur, or when discoveries are made
- Attend monthly training & team meetings as required
- Additional duties as required Skills, Knowledge and Expertise
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
- Possess strong oral and written communication skills and be comfortable interfacing with client executive teams
- Process driven with high attention to detail and excellent follow through skills
- Professional demeanor and outstanding client service skills
- Strong work ethic with a desire to learn, grow, and develop new skills
- At least 1 year experience at VC3 in IT Systems Engineer ll (Onboarding) role or equivalent experience
- 3+ Years in relevant analytical roles or technical support roles
- Two industry-standard certification:
o A+, Net+, Security+
o Microsoft
o Cisco, Juniper, Sonicwall, or similar
- At least 3 years experience in managing and working with the following technologies:
o Windows Server (2008R2, 2012, 2016, 2019, 2022)
Active Directory
GPO
DHCP
DNS
Remote Desktop Services
o Windows Desktop Operating Systems
o Cloud environments including Microsoft 365
o LAN/WAN Technologies
Routing and Switching
Firewalls
VPNs
o AntiVirus/EDR and Security Platforms
o Virtualization Technologies
Hyper-V
VMWare
o RMM Reporting and Scripting
o PowerShell/Batch File Scripting
- Demonstrated understanding and proficiency in the VC3 alignment and onboarding processes including best practices and resolution paths
- Associate or Bachelors degree or equivalent real-world experience
Additional information you will want to know:
- Travel is expected up to 50% of the time
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
