Accounts Receivable Support Specialist

Job Purpose

The Accounts Receivable Support Specialist will research general financial inquiries and processes inbound and outbound correspondence. The Accounts Receivable Support Specialist will update client systems with all necessary demographic, contract, and prelist related information.   

Duties and Responsibilities

• Conducts initial review at the account/patient level to identify or locate missing and misapplied payments, completing transactional requests as required
• Accurate review, interpretation, and disposition of all incoming correspondence via fax, mail, email, or client portal. Updating mail return and demographic updates on FACS and the corresponding hospital systems. 
• Investigates/Monitors all charity, bankruptcy, and deceased inventory as per client protocol
• Maintains/Updates payment contracts on the client system
• Print/Mail charity applications, itemized bills and any additional correspondence as required 
• Works assigned inventory, work queues and reports on assigned product lines. Consistently meets internal and external deliverables with minimal involvement from management. 
• Timely, professional, and courteous response to inbound communications from patients, insurance carriers, internal or external clients regarding account status
• Identifies/locates patient, insurance carrier or other third party that is liable for payment of account and initiates contact to determine reason for non-payment, identify insurance options, and establish repayment arrangements
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• High school diploma or equivalent required
• Approximately 1-2 years of job-related experience with a working knowledge of the healthcare reimbursement process
• Microsoft applications (Word, Excel, PowerPoint, Outlook) 
• A good working knowledge of FACS system and member hospitals’ systems and procedures is also required 
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented 
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.