Job description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Polish Speaking Customer Support representative for a leading streaming music services company in Greece. If you have a passion for music and enjoy helping others, this role is perfect for you!

As a Polish Speaking Customer Support professional, you will assist Polish-speaking customers by answering their inquiries, troubleshooting issues, and providing them with guidance on using the streaming platform. Your role will be vital in ensuring that users have a smooth and enjoyable experience while accessing their favorite music.

Our client offers a vibrant workplace that values creativity and customer satisfaction. This is a unique opportunity to advance your career in a dynamic industry while enjoying the beautiful surroundings of Greece!

Responsibilities

Provide exceptional customer support in Polish for streaming music service inquiries
Troubleshoot technical issues and provide effective solutions
Educate customers on app features and usage
Document customer interactions accurately in the support system
Collaborate with various teams to resolve customer concerns
Strive to enhance customer experience and satisfaction

Requirements

Fluency in Polish and English, both written and spoken
Previous experience in customer support, preferably in the music or entertainment sector
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work efficiently in a fast-paced environment
Proficiency in using computer systems and applications
A genuine enthusiasm for music and streaming services
Team-oriented with a dedication to customer service excellence

Benefits