Offer summary
Qualifications:
High school diploma or equivalent, Bachelor's degree preferred, Proven experience in customer service, Proficiency in customer support software and CRM systems, Strong problem-solving skills.
Key responsabilities:
- Serve as first point of contact for customers via various channels
- Address inquiries and feedback with empathy
- Troubleshoot technical issues and guide customers
- Process orders, returns, and refunds accurately
- Maintain accurate records of customer interactions