Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred, Proven experience in customer service, Excellent verbal and written communication skills, Strong problem-solving skills, Proficiency in customer support software and CRM systems.
Key responsabilities:
- Serve as the first point of contact for customers via phone, email, and live chat
- Address inquiries and feedback with empathy and efficiency
- Troubleshoot technical issues and guide customers through product functionalities
- Process orders, returns, and refunds accurately
- Collaborate to escalate complex issues and identify process improvements