Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service with a strong track record., Excellent verbal and written communication skills., Strong problem-solving skills with quick thinking., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Provide timely assistance via phone, email, and live chat.
- Address inquiries and feedback with empathy and efficiency.
- Troubleshoot technical issues and guide customers through product features.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in our CRM and collaborate with teams for complex issues.