Offer summary
Qualifications:
High school diploma or equivalent, Proven experience in customer service, Bachelor's degree preferred, Proficiency in customer support software.
Key responsabilities:
- Provide timely assistance via communication channels
- Address inquiries and concerns empathetically
- Troubleshoot technical issues and guide customers
- Process orders, returns, and refunds accurately
- Maintain records of interactions in CRM system
- Collaborate with teams for issue escalation
- Identify process improvement opportunities