Offer summary
Qualifications:
Fluent in German and English (B2-level), Excellent communication skills, Technical affinity and problem-solving ability, Strong customer service orientation, Reliable internet connection for remote work.Key responsabilities:
- Assist German-speaking customers via phone, chat, and email.
- Resolve technical problems empathetically and engage.
- Explain complex technical concepts clearly and kindly.
- Guide customers in selecting suitable products.
- Document all customer interactions carefully.
