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Customer Support Specialist

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Romania

Offer summary

Qualifications:

Bachelor's degree in Finance, IT, or related field, Proven experience in technical support or client-facing role, Basic understanding of regulatory reporting requirements, Strong problem-solving and analytical skills, Experience with regulatory reporting software is a plus.

Key responsabilities:

  • Provide specialized support for regulatory reporting products
  • Address client inquiries and resolve functional issues
  • Troubleshoot issues related to data integration and software functionality
  • Collaborate with internal teams to resolve complex issues
  • Maintain documentation of client interactions and technical issues
Regnology logo
Regnology SME https://www.regnology.net/
501 - 1000 Employees
About Regnology
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 34,000 financial institutions, 60 regulators, international organizations and tax authorities relying on our solutions, we’re uniquely positioned to bring greater data quality, efficiency and cost savings to all market participants. With over 850 employees in 17 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. Regnology was formed in 2021 when BearingPoint RegTech, a former business unit of BearingPoint Group, joined forces with Vizor Software, a global leader in regulatory and supervisory technology.
See more Regnology offers

Job description

What you'll do
Regnology is seeking a knowledgeable and customer-oriented Support Specialist to join our support team with a focus on regulatory reporting. In this role, you will provide specialized support for our regulatory reporting products, ensuring that our clients receive timely and accurate assistance. You will play a critical role in helping clients navigate regulatory requirements and maximize the value of our solutions. 

Your key accountabilities are: 
  • Provide support for our regulatory reporting products, addressing client inquiries and resolving functional issues.
  • Answering/solving, routing and following up client requests (via ticket system).
  • Collecting all required data for a ticket to verify, analyze and reproduce of errors.
  • Troubleshoot and diagnose issues related to data integration, report generation, and software functionality.
  • Collaborate with internal teams, including product development and compliance, to resolve complex issues and escalate as necessary.
  • Maintain detailed documentation of client interactions and technical issues in our support ticketing system.
  • Stay up-to-date with industry regulations and best practices to provide informed support and guidance.

Why we should decide on you
  • Bachelor’s degree in Finance, Information Technology, Computer Science, or a related field.
  • Proven experience in a technical support or client-facing role, preferably in the financial services industry.
  • Basic understanding of regulatory reporting requirements and processes.
  • Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.
  • Strong problem-solving and analytical skills, with a keen attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Experience with regulatory reporting software and tools is a plus.
  • Familiarity with financial data formats and integration methods is a plus.
Why you should decide on us
  • Let’s grow together – our start-up character enables you to design our future. 
  • We promote remote working and flexible working hours to create a positive work-life balance. 
  • We provide you with the opportunity to take on responsibility and participate in international projects. 
  • We offer you a stable job that is not affected by crises. 
  • We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program. 
  • We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
     
     To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
    Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
     
    Are you interested? Apply now!
    https://www.regnology.net
Role ​ID- CS_2025_04
​
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About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net
 

Want to know more about Regnology ? Find our news and business events on LinkedIn: https://www.linkedin.com/company/regnology/mycompany/

Want to know more about life and people at Regnology ? Check out our Instagram page: https://www.instagram.com/peopleofregnology/

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Documentation GenerationReporting ToolsFinancial DataStatutory ReportingTechnical SupportCustomer Support

Other Skills

  • Teamwork
  • Analytical Skills
  • Detail Oriented
  • Verbal Communication Skills
  • Problem Solving
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