Offer summary

Qualifications:

Fluency in Italian and English, Experience in IT support preferred, Strong problem-solving abilities, Familiarity with networking principles, Valid European Passport or ID required.

Key responsabilities:

Provide IT support to clients

Troubleshoot hardware and software issues

Document customer interactions and activities

Collaborate with team members for inquiries resolution

Engage in training to enhance skills

Job description

Patrique Mercier Recruitment is thrilled to present a fantastic opportunity for an Italian Speaking IT Support Analyst to join our dynamic team in Greece! If you are a tech enthusiast who enjoys assisting others, this role is tailor-made for you.

In this position, you will utilize your language proficiency and technical skills to deliver exceptional support to Italian-speaking clients. Your primary responsibilities will include diagnosing and resolving a variety of IT issues, ensuring that customers receive prompt and effective assistance.

This role not only offers a chance to grow your career in a collaborative environment but also allows you to experience the vibrant culture and scenic beauty of Greece!

Responsibilities

Provide top-notch IT support to Italian-speaking customers through phone, email, and chat.
Quickly troubleshoot and resolve hardware, software, and technical problems.
Maintain detailed documentation of customer interactions and support activities.
Collaborate with team members to facilitate effective resolution of customer inquiries.
Stay updated with product knowledge and company policies to ensure accurate information delivery.
Engage in training sessions to enhance your skills and expand your IT knowledge.

Requirements

Fluency in Italian and English, both written and spoken.
Prior experience in IT support or technical troubleshooting preferred.
Strong problem-solving and analytical abilities.
Excellent communication and interpersonal skills.
Ability to work both independently and collaboratively.
Familiarity with operating systems, software applications, and networking principles.
Proficiency in using various support tools and technology.
Detail-oriented with a strong commitment to customer service excellence.
Willingness to thrive in a fast-paced work environment.
Valid European Passport or ID required.

Benefits