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Virtual Hotel Reservationist (Remote)

Remote: 
Full Remote
Contract: 
Work from: 
Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

Strong communication skills, Customer-focused approach, Multitasking ability, Knowledge of hotel operations, Prioritization in fast-paced environment.

Key responsabilities:

  • Handle hotel reservations efficiently and accurately
  • Communicate with clients to understand their needs
  • Check room availability and special promotions
  • Coordinate bookings and communicate special requests
  • Provide excellent customer service throughout the process
LoveBound Destinations logo
LoveBound Destinations lovebounddestinations.com
11 - 50 Employees
See more LoveBound Destinations offers

Job description

Job Description: Virtual Hotel Reservationist (Remote)

Location: Remote

Overview:LoveBound Destinations, a prestigious travel agency specializing in luxury and personalized travel experiences, is seeking a Remote Hotel Reservationist to join our dedicated team. As a Remote Hotel Reservationist, you will play a pivotal role in facilitating seamless accommodation bookings for our discerning clientele, ensuring exceptional service and satisfaction.

Responsibilities:

  • Booking Management:Handle hotel reservations and bookings efficiently and accurately, ensuring all client requests are met promptly
  • Client Engagement:Communicate with clients via phone, email, or online chat to understand their accommodation needs and preferences
  • Availability Monitoring:Utilize booking systems to check room availability, rates, and special promotions to offer the best options to clients
  • Reservation Coordination:Coordinate bookings with hotels, ensuring all special requests (e.g., room preferences, amenities) are communicated and confirmed
  • Customer Service:Provide excellent customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally
  • Sales Opportunities:Identify opportunities to upsell additional services, room upgrades, and packages to enhance the client’s stay
  • Administrative Tasks:Maintain accurate records of bookings and client interactions in the reservation system, ensuring data integrity and confidentiality
  • Problem Resolution:Handle any issues or discrepancies related to bookings with efficiency and diplomacy, ensuring a positive resolution for the client

Benefits:

  • Flexible Work Environment:Enjoy the flexibility of working remotely, allowing for a balanced work-life schedule
  • Competitive Compensation:Receive a competitive pay with potential performance-based incentives
  • Professional Development:Access to training and development opportunities to enhance your skills and advance your career in the hospitality industry
  • Travel Perks:Gain access to travel discounts and special offers to expand your knowledge of hotels and destinations
  • Supportive Team Culture:Join a collaborative team of hospitality professionals dedicated to delivering exceptional service and client satisfaction

Qualifications:

  • Strong communication and interpersonal skills, with a customer-focused approach
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of hotel operations, room types, and amenities

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Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Administrative Functions
  • Multitasking
  • Prioritization
  • Verbal Communication Skills
  • Customer Service
  • Social Skills

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