Tech Service Coordinator

Our client is Australia’s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond.

They are now looking to hire a Tech Service Coordinator who will be responsible for providing front-line technical support and managing device servicing for clients.

Job Responsibilities:

• Provide over-the-phone technical support to clients experiencing device issues.
• Troubleshoot technical problems and escalate complex cases to Engineers.
• Manage and update service cases in the CRM system (HighRise).
• Schedule on-site maintenance and coordinate device repairs.
• Issue service estimates, create orders, and maintain accurate client records.
• Ensure clients are updated on repair progress and completion timelines.
• Deliver exceptional customer service with clear, timely communication.

Requirements

• Strong communication skills, both written and verbal.
• Basic knowledge of electronics and mechanical operations.
• Experience in troubleshooting and technical support.
• Proficiency in Microsoft Office and CRM systems (e.g., HighRise).
• Strong organisational and time-management abilities.
• Ability to work autonomously and prioritise competing service requests.
• Bachelor's degree in Engineering (essential).

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Paid leave
• Christmas Bonus