Offer summary

Qualifications:

Fluency in Italian and English, Previous customer support experience is a plus, E-commerce sector knowledge preferred, Strong problem-solving skills, Ability to work independently.

Key responsabilities:

Provide customer support via phone, email, and chat

Address inquiries regarding orders and products

Troubleshoot and resolve customer issues

Document interactions for continuous improvement

Collaborate with the e-commerce team

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Customer Support Specialist for an E-commerce Platform based in Athens, Greece! If you have a passion for e-commerce and delivering exceptional customer service, this role is made for you.

As part of our dynamic team, you will assist Italian-speaking clients with their inquiries related to the e-commerce platform. You will provide support through various channels, ensuring that customers have a seamless and enjoyable online shopping experience. Join us and help shape the future of online retail while enjoying the vibrant atmosphere of Athens!

Responsibilities

Deliver outstanding customer support to Italian-speaking clients via phone, email, and chat.
Address inquiries related to orders, products, and logistics in a timely manner.
Troubleshoot and resolve customer issues with a focus on customer satisfaction.
Document all customer interactions and feedback to contribute to continuous improvement.
Collaborate with the e-commerce team to enhance service delivery and product offerings.
Participate in training sessions to stay updated on product knowledge and e-commerce trends.

Requirements

Fluency in Italian (both spoken and written) with excellent communication abilities.
Proficient in English to collaborate effectively with the team.
Previous experience in customer support or within the e-commerce sector is a plus.
Strong problem-solving skills and a customer-oriented mindset.
Ability to work independently and manage time effectively in a remote work setting.
Positive attitude and eagerness to provide an excellent customer experience.
Willingness to relocate to Athens, Greece, and immerse yourself in its culture.

Benefits