Offer summary
Qualifications:
Bachelor's degree preferred or equivalent experience, 1-2 years supporting customers via phone, 1-2 years multi-channel customer service experience, Familiarity with HCM software and troubleshooting.
Key responsabilities:
- Support customer interactions in a contact center environment
- Act as front-line triage for urgent issues
- Educate customers to enable self-sufficient usage
- Document and manage cases within applicable systems
- Monitor system issues and prioritize tasks