Overview:
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.
CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.
At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org
CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
Technology can play a key role in achieving these objectives. CHAI staff embedded within Ministries of Health (MOHs) work with Digital Health Units, Departments of Information Systems, and individual disease programs to catalyze public health goals by using effective technology. This includes the design and development of fit-for-purpose and scalable digital products; scaling and institutionalizing technologies; and creating an enabling digital ecosystem within and outside of the MOH. CHAI’s goal is to ensure strong and capable MOH programs that have the knowledge, systems, and organizational abilities to efficiently achieve their goals.
Overview of Role
CHAI is seeking an Associate to work on two primary pillars. First, to shape the Digital Health ecosystem of software products and our work with partners in this space. Second, to research, inform, and support our growing portfolio of Digital Health work with an initial focus on Digital Public Infrastructure (DPI) and telemedicine. You will drive our collaboration with external partners to fulfil key priorities and requirements. With extensive implementation experience, CHAI works closely with governments to help them design, develop, and institutionalise software across a range of health domains. You will be key in strengthening the pool of digital solutions available for them to select from, and in helping governments make these selections. This role will require an in-depth understanding of the problems we are working on, identifying those we should be working on, and qualifying the products we should be using to do so. You will work closely with internal teams to understand their priorities, and with external organizations to meet those priorities.
A successful candidate will need to possess strong communication, organizational, and project management skills. They must exhibit experience in building strong relationships based on empathy and understanding, with a commitment to excellence, and the capacity to facilitate multi-stakeholder and strategic discussions. CHAI places great value on the following qualities in its staff: resourcefulness, responsibility, patience, tenacity, humility, independence, energy, and work ethic.
Responsibilities:
Product Management [30%]
- Be well versed in the key features and maturity of key software products for CHAI teams and workstreams
- Collaborate with external product organisations to inform their backlog of feature development, based on government needs and CHAI’s implementation experience
- Define and promote an approach to end user research to inform our product partnerships effectively based on CHAI country implementation experience
- Define KPIs for product performance, usability, and uptake, and oversee monitoring during implementation
- Work with technology partners to ensure up-to-date documentation is in place to support implementation and maintenance of digital products
Partnership Management (Product-Focused) [20%]
- Articulate and promote collaboration opportunities between external partners and internal teams, based on well-articulated use-cases
- Advocate for suitable, effective implementations of digital tools within a collaborative ecosystem
- Develop, maintain and at times cultivate new partnerships relevant to CHAI’s work with product agencies/software developers
- Serve as the go-to resource for internal team for identified and scoped products; including developing documentation and materials for reference
- Be the link across country teams and program teams on the products we are working on, and inform/advise which products are the best fit in different contexts
- Determine, consolidate, and communicate our approach to collaboration with external partners, and how we qualify digital tools
Landscape Assessments, Project Design, and New Initiatives [40%]
- Operationalise and research identified areas of focus for digital interventions to maximize impact
- Collaborate with CHAI’s regional and country teams and external organizations to conduct landscape and maturity assessments on the identified focus areas
- Research digital products and tools available to meet program requirements
- Determine strategy and approach in shaping and operationalising new areas of work with the leadership team
- Identify and document priority challenges and use cases across different programs where digital interventions can support public health goals most effectively
- Expand and explore new initiatives with leadership guidance, such as the use of DPIs for public health and telemedicine in low-resource settings
Communications [10%]
- Help draft and contribute to proposals, donor reports, and grant deliverables
- Lead documentation and sharing of findings, best practices, and lessons learned across countries on surveillance and health informatics topics both internally and externally
Qualifications:
Preferred Skills and Experience
- Bachelor's degree in relevant field with at least 3 years of experience working in strategy, operations, business development or partnership management, with a focus on scoping assessments, partnership development, and new project setup
- Experience working and communicating with government officials, technical partners and/or multilateral organizations, with strengths in communicating technical concepts to non-technical stakeholders
- Experience working in an international context and/or fast-paced entrepreneurial environment, with demonstrated ability to work with a sense of urgency and in high pressure situations
- Exceptional communication skills with people of varied professional and cultural backgrounds
- Ability to travel approximately 30-40% of the year
- Fluency in English
Advantages
- Knowledge of global health programs and priorities and/or public health campaigns
- Knowledge of common global health software tools and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare, OpenFn)
- Understanding of interoperability principles and standards (FHIR; ICD10; SNOMED)
- Experience in measuring performance of projects and project teams
- Experience working remotely with a decentralized team
- Experience living and/or working in resource-limited countries
- Fluency in French
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