Account Manager (Refund Stacker) - 100% Remote, Colombia

Job Logistics Summary

Position: Account Manager (Refund Stacker Team)

Location: Colombia (Remote)

Hours: Full-time

Compensation: Dependent on experience

Timeline: We are looking to fill this role as soon as possible, but we will take the necessary time to find the right fit!

About SellCord

SellCord is a leading agency specializing in launching and scaling brands on Walmart. Our proprietary tool, Refund Stacker, offers Walmart sellers a comprehensive and effective solution for managing reimbursement claims. With automated audit processes, real-time updates, and a dedicated team of case managers, Refund Stacker simplifies the complex task of handling reimbursements, ensuring sellers maximize their refunds and minimize their workload. We cover a wide range of scenarios, including inventory damage, lost inventory, shipping issues, and incorrect fees.

As our business expands, we are seeking an entry-level Account Manager to join our Refund Stacker team and play a key role in supporting client success.

The Role Logistics

As an Account Manager on the Refund Stacker team, you will be responsible for managing relationships with Walmart sellers and ensuring the efficient handling of their reimbursement claims. You will serve as the point of contact between sellers and the Refund Stacker service, helping them navigate their reimbursement processes and providing timely updates on claim status.

Key Responsibilities

• Serve as the main point of contact for clients using the Refund Stacker tool.
• Build and maintain strong relationships with Walmart sellers, ensuring they receive the best support and service.
• Manage client reimbursement claims, covering issues such as inventory damage, lost inventory, shipping discrepancies, incorrect fees, and more.
• Collaborate with the internal case management team to monitor claim submissions and ensure successful outcomes for clients.
• Analyze data in Microsoft Excel to track and report on reimbursement claims and trends.
• Provide clients with real-time updates and insights into their claim statuses, ensuring clear and effective communication.
• Identify opportunities to improve client experiences based on feedback and collaborate with the product team to enhance the tool.
  
  

Skills That Will Enable You To Thrive

• Strong communication skills with the ability to build and maintain client relationships.
• Proficiency in Microsoft Excel for tracking and reporting data.
• Ability to work remotely and independently, while managing multiple client accounts.
• Excellent organizational skills with strong attention to detail.
• Previous experience in customer service, account management, or ecommerce (preferred but not required).
  
  

Why It’s Awesome To Join SellCord

• Competitive salary.
• Opportunity to grow with an innovative team and develop your career.
• Fully remote work, offering flexibility and work-life balance.
• Play a key role in helping Walmart sellers maximize their reimbursements and improve their business.
  
  

How To Apply

To apply, please submit your English resume and a brief cover letter explaining why you’re a great fit for the role. We look forward to reviewing your application!