Customer Support Happiness Officer (Vietnamese)

Job Overview

We are in search of a dedicated Bilingual Vietnamese - English Customer Support Agent, affectionately referred to as a Happiness Officer. This pivotal role involves delivering exceptional service through our email and live-chat platforms. The ideal candidate will possess a genuine passion for assisting others and the capacity to maintain tranquility in high-pressure situations.

Key Responsibilities

• Offer professional and friendly customer support via email and live-chat channels.
• Translate product materials into Vietnamese with user-friendly tools.
• Regularly monitor and review translations contributed by fellow team members.
• Uphold a positive demeanor while aiding customers.
• Collaborate effectively with colleagues to enhance the quality of service.
  
  

Required Skills

• Bilingual proficiency in Vietnamese and English.
• Exceptional written and verbal communication skills.
• Strong customer service orientation.
• Ability to remain composed under pressure.
• Experience with translation and localization processes.
• Proficient in utilizing email and live-chat support tools.
  
  

Qualifications

• Previous experience in customer support or a related field is preferred.
• Demonstrated bilingual communication proficiency in Vietnamese and English.
• Strong problem-solving skills and interpersonal abilities.
  
  

Career Growth Opportunities

We are committed to fostering personal and professional development for our team members, providing opportunities to enhance skills in customer support and translation within a dynamic and inclusive workplace.

Company Culture And Values

Our organization values communication, collaboration, and a customer-centric approach, cultivating a positive experience for both our customers and employees.

By joining us, you will be part of a well-respected company that recognizes your contributions and nurtures a culture of kindness and cooperation.

Employment Type: Full-Time