Nonvoice Customer Service Associate

JOB TITLE: Customer Service Associate (Withdrawal)

About the Client: Were a US based Daily Fantasy Sports operator. We are looking for a full-time
Withdrawal Specialist to assist in ensuring our users receive their withdrawals in a timely manner. An
average day in this role would include reviewing, approving, processing customer withdrawals, and
identifying potential fraudulent withdrawals.

Duties & Responsibilities:
The Withdrawal Specialist is responsible for managing and processing customer withdrawal requests,
ensuring accuracy, compliance, and efficiency. The role requires close attention to detail, customer
service skills, and the ability to identify and mitigate potential fraud. Key responsibilities include the following:

• Review and process outstanding withdrawal requests
• Respond to withdrawal-related inquiries and follow-ups of customers in a timely manner.
• Ensure accurate and thorough screening of all customer withdrawals before processing.
• Monitor incoming withdrawal requests for signs of potential fraudulent activity.
• Identify and implement process improvements to enhance the withdrawal experience and efficiency.
• If needed, collaborate with other teams to address customer concerns.
• Actively participate in team and company huddles and meetings
• Maintain accurate records of all processed withdrawals

Qualifications:

• Attention to detail, especially when dealing with financial transactions
• Excellent written and verbal communicator
• Sense of urgency when working
• Experience with data verification
• Swift problem solver
• Able to work independently with minimal supervision

Perks:

• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1 + FREE Dependent After 6 Months
• Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
• Unused Leave Conversion
• Attendance Bonus
• Annual Bonus
• Monthly Prizes and Bonuses
• PHP 10k to 30k Referral Bonus