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Client Engagement and Events Coordinator | Healthcare Industry

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

Philippines

Offer summary

Qualifications:

Certificate III in Administration or equivalent experience, Knowledge of home care packages desirable, Strong organizational and project management skills, Empathy understanding for older adults, Proficiency in relevant technology applications.

Key responsabilities:

Develop strategies to foster client relationships
Plan and coordinate events related to home care packages
Assist clients with the approval process for services
Contribute to marketing campaigns and community outreach
Ensure client satisfaction and actively seek improvements

Beepo SME http://www.beepo.com.au/

201 - 500 Employees

See more Beepo offers

Job description

Discover your 100% YOU with Beepo!

Position: Client Engagement and Events Coordinator

Location: Central Luzon or NCR

Work setup & shift: Remote | Day shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
Onsite Parking and Transportation Service Provided
Company Provided Equipment
Employee Referral Program

Your Role

Key Responsibilities

Client Engagement:

Develop and implement strategies to foster positive relationships with clients, their families, and relevant stakeholders.
Conduct regular outreach activities to maintain ongoing communication and address client needs effectively.
Act as a primary point of contact for clients, providing information, support, and guidance throughout their engagement with the organization.
Continuously assess client satisfaction levels and identify areas for improvement.

Event Coordination:

Plan, organize, and execute events, workshops, and seminars related to home care packages.
Collaborate with internal teams and external partners to ensure successful event outcomes.
Coordinate event logistics, including venue selection, invitations, registrations, catering, and audiovisual requirements.
Facilitate presentations and workshops during events to educate clients and potential consumers about home care packages.

Approval Assistance:

Assist clients in navigating the approval process for home care packages, including understanding eligibility criteria, completing necessary documentation, and liaising with relevant authorities.
Provide guidance and support to clients in selecting the most appropriate home care package options based on their individual needs and preferences.
Collaborate with the organization's internal teams to streamline the approval process and ensure timely outcomes.

Marketing Support:

Contribute to marketing campaigns and initiatives to raise awareness about home care packages and the organization's services, particularly within CALD (Culturally and Linguistically Diverse) communities.
Assist in developing promotional materials, such as brochures, flyers, and online content.
Participate in community outreach activities, industry conferences, and trade shows to promote the organization's brand and services.
Collaborate with the marketing team to gather client testimonials, case studies, and success stories to highlight the positive impact of home care packages.

Non-negotiable requirements:

Certificate III in Administration or equivalent experience.
Knowledge of home care packages, aged care services, or related industries is highly desirable.
Excellent communication skills, both written and verbal, with the ability to interact effectively with clients, colleagues, and external stakeholders.
Strong organizational and project management abilities, with the capacity to multitask and prioritize effectively.
Empathy and understanding of the needs and challenges faced by older adults and individuals requiring home care services.
Proficiency in using technology and software applications relevant to the position.
Previous experience in event planning, customer service, or marketing is advantageous.
Sound understanding of compliance in Aged Care and NDIS (including quality standards, WHS, infection prevention and control, and SIRS).

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.